If you are new to Second Life you may not even know how to report a bug or issue with Second Life, but, even some of the older residents avoid posting issues because of the JIRA, or Issue Tracker.

The public issue tracker, known as “Public JIRA”, “PJIRA”, or just “JIRA”, is an issue-tracking project management tool made by Atlassian that is located at http://jira.secondlife.com. It’s used by the Second Life open source initiative to organize issues (i.e. bugs and feature requests) submitted by the Second Life community into a searchable database. You, too, can submit issues you find when using the open source or standard versions of Second Life. Please familiarize yourself with the information in this page before proceeding to JIRA.

Bug reports created in JIRA are composed of a description of the problem and, if possible, a reproduction. New features are composed of descriptions of the proposed feature and how it should work. Both types of issues then get contributions from other users, such as better or simpler descriptions and reproductions, and popular issues accumulate votes from other users. Programmers in the open source community can attach “patches”, changes to the code that fix or implement the issue. These votes, as well as events like bug triages, help prioritize the issues. Those which are acknowledged are “imported” into the Lindens’ private copy of JIRA. Source: Second Life Wiki

Torley has posted his latest video tutorial to show you why you should do it, and how easy it is. I need to watch this one myself.

A sparkly new video tutorial, “How to report a bug”! I know some of you fear the Issue Tracker (AKA Public JIRA) and think it’s hard to file an issue — but rather than tell, in this vidtut, I show you why it matters and precisely how easy it is… Source: Tip of the Week #18: How to report a bug

Second Life Video Tutorial - How to report a bug

Posted to Video Tutorials on January 18, 2008

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Higher quality version here.

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