[All Clear 22:40 PDT] The Public Issue Tracker and the Wiki are both back up and running. We anticipate no further outages related to this issue.[Reopened 21:20 PDT] The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are experiencing performance issues due to a hardware failure, and may be completely unavailable at times. The issue is being worked on, but no eta for a resolution is available at this time. Please watch this post for further updates.[Resolved 2:05pm PDT] - The Issue Tracker and Wiki are both back up and running. While they are fully operational, it is possible there may be some intermittent outages while the hardware is further updated.The Issue Tracker (jira.secondlife.com) and the Wiki (wiki.secondlife.com) are temporarily unavailable due to a hardware failure. We are currently investigating, but do not have an estimated resolution time yet. Please watch this blog for further updates.
We’re arranging a partial outage on Monday morning, July 21, 2008, for an upgrade to an inventory database. Only a small group of residents will be affected by this between 6:30 and 7:00 a.m. PDT. Affected residents will not be able to log in during this time.
Resolved 10:43 a.m. PDT Our Land Store is open! Thank you again for your patience while we hammered and tweaked.Update 10:18 a.m. PDT Our Web Developers are taking great care to make sure the Land Store is 100%. We appreciate your patience while we continue to work on a technical issue.Update 9:12 a.m. PDT We appreciate your patience while we hammer at the Land Store. Our Web Developers continue to work on a technical issue and we hope to have it back online soon.Update 7:55 a.m. Our Web Developers continue to work on a Land Store technical issue. We are working to get the land store open as soon as possible.The Land Store has been taken offline temporarily. We will keep you updated as any additional information becomes available.
For more information, see this post on the main blog.The version to be deployed is currently on the “Second Life Beta Server” channel of the Preview Grid (Aditi).
We have discovered a somewhat increased crash rate and a likely memory leak affecting some simulators in version 1.23.0. This has not yet had a widespread effect on the grid. However, if we leave it running, problems may compound. We will be reverting all regions on 1.23.0 to 1.22.4 in a rolling restart starting at 8PM tonight.
(This roll has been superceded by the rolling restart to revert 1.23.0 to 1.22.4.)After this morning’s rolling restart of half the grid, a problem was discovered with “floating text” over objects (SVC-2633). We have fixed that problem. We will be rolling out the fixed server version tonight (Friday night) at 8PM to all regions currently running server version 1.23.0. (That includes regions restarted last night and this morning.) The remaining regions (those currently on 1.22.4) will be restarted tomorrow morning for the deploy. For more information, see this post on the main blog.
The new server version which started rolling out today (currently deployed to half of the regions) has been found to contain a bug related to floating text, which results in text running together into one line.Affected residents can reset scripts to make the text appear correctly, which will last until the region is restarted.We believe we have identified the source of the bug, and will be testing a fixed version immediately.Related Jira: https://jira.secondlife.com/browse/SVC-2633Related blog: Rolling Restart Thu/Fri/Sat July 10-12 â€" Please Test Server Version 1.23 on the Preview Grid Now!
[RESOLVED July 12 2008 09:01 AM PST] The repairs of the password recovery page are done, and it is back to full working order.[3:37 PM Pacific] Thank you for your patience whilst we continue to investigate.Our Website’s password recovery page is under repair. We’ll have it functional again as soon as possible. In the meantime, password recovery assistance is available via phone at 866-476-9763. Please note this hotline should only be used for requesting assistance with password recoveries.
All-clear 10:07 a.m. PDT All services are available including the Land Store, Registrations, Logins and In-World Services.Update 9:49 a.m. PDT: Registrations will be closed while we work on the central databases. The Land Store will also be temporarily unavailable.We will briefly close logins while we work on one of our central databases. Please hold off on in-world transactions until we give an All-Clear. Service Disruptions
We are postponing the rolling restart again by a day. We may need to postpone it until next week; we will make that call tomorrow (Thursday). At the moment, the plan is to have the pilot roll Thursday evening, followed by half-grid rolls on Friday and Saturday morning. Please see the post on the main blog for more information about this rolling restart.
